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Returns

 

RETURN POLICY:

Our policy lasts 30 days. If 30 days have gone by since your purchase and delivery of your order, unfortunately we can’t offer you a refund.  

Back Order Items:  If your order or certain items on your order were placed on back order by our company and/or delivery was delayed due to sold out of a special TV Offer promotion.... In this case, we would accept any unopened items within 30 days from the actual delivery date. This is only in the case of a back order issue.

To be eligible for a return, your item(s) must be unused and in the same condition that you received it. It must also be in the original packaging. With inner and outer seals intact and to include the outer plastic bottle shrink wrap (if applies) to original packaging of designated item.

If you meet the above requirements, Please Contact our Customer Service department so that we may assist you with your return and assign a Return Merchandise Authorization number.

Send Request by Email:  customerservice@nutritional-living.com or Call Customer Service at 800-620-9975 (M-F) 11:00 am - 5:00 pm CST.

RMA Number Required:  To complete your return, we require an assigned RMA # and a receipt or proof of purchase.

Please do not send your purchase back to our company without Return Authorization Number.  This can be obtained only through Nutritional Living Customer Service department. Any returned packages received without RMA Number on packaging, at not accepted and will be refused and returned to sender.

Any item that is returned more than 30 days after delivery is not eligible for refund.

Additional non-returnable items:  Pro-Biotic Complex, Books, DVD's; etc. and/or any nutritional supplement items that are opened or partially used are not eligible for return or refund.

Sale items (if applicable)  Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

*We recommend using a track able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.  We are not responsible for lost returned packages.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 4 - 6 weeks receipt of your return.

Late or missing refunds (if applicable)

If it has been at least within 4-6 weeks since you have mailed your returned un-opened product(s) and you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted on your statement.  Please do not file a dispute/charge back with your bank or credit card company, this will only cause further delays and possible prevention your refund to processed and applied correctly. 

We are here to help if you have any questions concerning your return and refund. 

Contact Customer Service:

Send Request by Email:  customerservice@nutritional-living.com or you may call Customer Service at 800-620-9975 Open (M-F) 11:00 am - 5:00 pm CST.